Frequently Asked Questions

Create your free Luxe Xpress account and your personal USA shipping address is assigned instantly. Use it when shopping from any US online store.

No. Registration is completely free. You only pay when we ship your packages to Jamaica.

You'll need your full name, email address, phone number, Tax Registration Number (TRN), a Jamaican address, and a preferred pickup location.

Yes. Your account holds all your packages. You can add pre-alerts, track each package individually, and view your full shipping history in the customer portal.

USA air freight typically arrives within 2-4 business days. Sea freight usually takes 2-3 weeks. China air freight typically arrives within 7-14 days, while Sea freight takes 6-8 weeks.

Yes. We receive, consolidate, and ship your goods from our China warehouse to Jamaica by air or sea, so you can buy direct from Chinese suppliers using your China address.

If you have multiple packages arriving at our warehouse around the same time, we can combine them into one shipment to reduce your per-shipment handling fees. This applies only to USA and China Sea freight. Contact us for further details.

We offer home delivery on request for an additional fee. Alternatively, you can collect your packages for free from our Mandeville branch or in Falmouth and Montego Bay town for free.

Shipping costs depend on the package weight, dimensions, origin, and shipping method. Use our free Shipping Calculator for an instant estimate.

Sea freight is more economical for heavy or bulky items, while air freight is faster and better for smaller, urgent parcels. The Shipping Calculator shows both so you can compare and choose.

No hidden fees. Your estimate reflects the shipping charge; customs duty and GCT are set by Jamaica Customs are not shown in the calculator as these are final landed costs determined by Customs when the shipment arrives in Jamaica.

Yes. All imports into Jamaica are subject to customs duty, GCT, and other applicable fees set by the Jamaica Customs Agency. You are responsible for these charges. Our Shipping Calculator provides an estimate of freight charges only.

Jamaica Customs calculates duties based on the declared value of your goods, shipping costs, insurance (where applicable), and the product category.

Certain low-value personal imports may qualify for duty exemptions under Jamaica Customs regulations. The threshold is currently $100 USD, but we implore you to visit the Jamaica Customs Agency website or contact us for the latest information.

Most shipments require your invoice or receipt, shipping information, and your TRN. Restricted items, commercial shipments, or goods requiring permits may need additional documentation before clearance.

Yes. A Tax Registration Number (TRN) is required to clear imports through Jamaica Customs. If you don't already have one, you can apply through Tax Administration Jamaica (TAJ).

A pre-alert lets us know a package is on its way to our warehouse. Submit your tracking number and carrier details so we can quickly match the package to your account when it arrives.

No, but it's strongly recommended. Pre-alerts help us process packages faster and reduce the chance of delays identifying your shipment.

Log into your customer portal anytime to view real-time updates from warehouse receipt through pickup or delivery.

We cannot ship prohibited items such as firearms, ammunition, hazardous or flammable materials, illegal substances, animals and other items prohibited by U.S. export regulations or Jamaican import laws. Some products may also require import permits before they can be cleared through Jamaica Customs.

Yes. Electronics are among the most common items we ship from both the USA and China. Optional insurance is available for added peace of mind during transit.

Some liquids, cosmetics, aerosols, and similar products may be restricted depending on the shipping method and destination. Contact us before purchasing these items so we can confirm whether they can be shipped.

You can collect your packages free of charge from our Mandeville branch. We also offer free local delivery in Montego Bay and Falmouth, while customers in other parishes can receive their packages via Knutsford Express or request home delivery.

Yes. Home delivery is available on request for an additional fee. We also offer free local delivery in Montego Bay and Falmouth, with islandwide delivery available via Knutsford Express.

We'll notify you by email as soon as your package is ready for pickup. You can also log into your customer portal at any time to view the latest shipment status.