Privacy Policy
Last Updated: July 2026
At Luxe Xpress Courier ("Luxe Xpress," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when using our website and services.
By using our website or creating an account with Luxe Xpress Courier, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our services:
Personal Information
Full Name
Email Address
Phone Number
Tax Registration Number (TRN)
Government-issued Identification (where required)
Residential Address
Pickup Preference
Shipping Address(es)
Shipment Information
Tracking Numbers
Carrier Information
Package Descriptions
Package Weight and Dimensions
Declared Item Values
Shipping History
Payment Information
When applicable, we may collect payment information necessary to process transactions. Payment details are processed securely and are not stored longer than necessary.
Website Information
When you visit our website, we may automatically collect:
IP Address
Browser Type
Device Information
Pages Visited
Referral Source
Cookies and Analytics Data
How We Use Your Information
We use your information to:
Create and manage your customer account
Assign your USA and China shipping addresses
Receive and process shipments
Provide shipment tracking and notifications
Calculate shipping charges
Process payments
Respond to customer enquiries
Verify customer identity when required
Improve our website and services
Detect fraud or misuse
Comply with Jamaican laws and customs requirements
Sharing Your Information
We do not sell your personal information.
We may share information only when necessary with:
Shipping carriers
Warehouse partners
Customs authorities
Government agencies where legally required
Payment processors
Technology providers who help operate our services
Each provider is expected to protect your information appropriately.
Cookies
Our website may use cookies to:
Remember your preferences
Keep you signed in
Improve website performance
Understand how visitors use our website
You may disable cookies through your browser settings; however, some website features may not function properly.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain customer information only for as long as necessary to:
Provide our services
Maintain shipment records
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of your information where legally permitted
Withdraw marketing communications
Certain records may be retained where required by law or for customs and shipping purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our services are intended for individuals aged 18 or older or those using the services under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Continued use of our services after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Luxe Xpress Courier
📍 1A Brumalia Road, Mandeville, Manchester, Jamaica
📞 (876) 485-3514
Business Hours: Mon-Fri: 9 AM - 5 PM and Sat: 10 AM -3 PM